2020 proved to be a year unlike any other for retailers. The pressure to satisfy the needs of customers came from every angle. It's left many people, including consumers, wondering what the future holds. Oh yeah, and what's the deal with people going crazy over toilet paper? In this episode, Bryan Palma, a senior solutions manager for the retail industry at Kinaxis, explains how his experience as a buyer and category manager has shaped his outlook on how retailers can adapt to the evolving shopping habits of consumers.
The future of retail: Three trends and how artificial intelligence can drive business success